Frequently Asked Questions
Everything you need to know about shopping with Gibbys Electronics
What are your shipping rates and delivery times?
Gibbys offers competitive shipping rates across Canada. Most in-stock items are processed within 1-2 business days, with delivery times varying between 3-7 business days depending on your location.
What is your return policy for home electronics?
We offer a 30-day satisfaction guarantee on most products. Items must be returned in their original packaging with all accessories. Please note that certain items like headphones and professional software are subject to specific hygiene and licensing restrictions.
Do you offer professional installation services?
Yes, Gibbys provides professional custom installation services for home theater systems, multi-room audio, and smart home automation. Contact our support team to schedule a consultation with our certified technicians.
Are all products sold on your website brand new?
Unless explicitly marked as 'B-Stock' or 'Refurbished', all products are 100% brand new and factory sealed. All items include a full manufacturer's warranty.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible financing options through PayBright and Affirm to help you get your gear now and pay later.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.